To all our very valued clients,

Well what a crazy time it’s been in the travel industry!
Our industry was at the forefront and first to be impacted by the Coronavirus, but I now think everyone finally understanding the implications of this disease.
The situation is very fluid and can change in hours not days.

Are we ok?

The answer is yes. We have amazing staff, we will receive some subsidy from the government, we have scaled down our operations and we are small enough to ride this out. If you have money with us please be sure that it is in safe hands. We are an AFTA / ATAS member and we are working very closely with them and following all their guide lines.
As per the Australian Govt. guidelines our office will be exercising ‘Social Distancing’ in the workplace. We will manage all client enquiries by phone or email. Our office will not be open for face to face contact with clients and visitors until further notice.
Some staff are taking leave and others are working remotely.

What are we doing?

We have lots of bookings that require our immediate attention and would ask for your patience and understanding.
We are currently focusing on our clients that are departing in the next 30 days – if you are booked to travel beyond this time frame then we would appreciate your cooperation – If there is a circumstance that requires action on your booking one of our travel advisors will make contact with you.

Refunds?

Be aware that waivers and policies from all suppliers are continually changing.
Where payments have been made for travel services and those services have been cancelled by the supplier. Cathie Rice Travel will facilitate future travel credits or refunds (if applicable) on behalf of our clients.
Any cancellation of travel where itineraries remain in place will attract normal cancellation fees.
Due to the enormity and scale of cancellation and amendments nationwide, refunds from suppliers could take up to 10 – 15 weeks.
In closing I hope that you are all remain well, support everyone around you as we all need to stick together.

Best Regards,
Crandon, Cathie and the CRT Team